Frequently Asked Questions
FAQs
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Email the Culture Team with your selection.
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Typically within one week of confirming your award selection. Please note, shipping and delivery times may apply.
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Yes! Certain awards may allow you to bring a guest, but this depends on the specific prize and vendor.
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Some awards may have expiration dates or limitations based on the vendor or location. Be sure to review the terms before making your selection.
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You have 60 days to redeem your award from the date you receive notification of your anniversary milestone. Please note, some award selections may have expiration dates based on the vendor.
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You have 60 days from the date you receive notification of your anniversary milestone to redeem.
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If you encounter any issues with your award, you will need to contact the specific vendor from where your award was purchased.
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The value of your award will be covered by Lyon Living, however if you’d like to purchase add-ons to your award, you will be responsible for the additional cost.
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These awards are considered bonuses and therefore qualify as taxable income. However, Lyon will cover the taxes related to the value of your award. A separate pay stub will be generated to reflect the award.